“We had a very difficult stay. Since our arrival (our previous booking was one day before this), there was no hot water. We reported this and were told someone would be sent to help. Later, they said it was maintenance and gave us a food voucher for the inconvenience, but then sent a message saying it would take 4 days to resolve. Eventually, the next day no water at all; we had to shower with bottled water and call for help to clean the toilet. Water was back later that day, but again there was……